Your IT guy is also your developer.
Splashtop on your own computer (Mac, Windows, or Linux), same-business-day SLA, password manager set up, backups running, OS patched. The same operator who built your software is the one fixing it when it breaks — no handoff between teams, no Tier-1 script reader, no two-week wait for the local shop.
Geek Squad is slow. MSPs are expensive.
Your printer won't talk to the new laptop. Outlook is crashing every time you open a PDF. The Wi-Fi drops mid-Zoom-call. You call Geek Squad — they can see you Thursday, between 10am and 4pm. You call the local IT shop — $175/hr, two-week wait, and the tech who actually knows their stuff is booked through next month.
The 'real' option is a managed services provider (MSP). They want a three-year contract, $500-1,200/mo for a five-person shop, and they make you migrate to their hardware fleet because that's where their margins live. Your laptop, your CRM, your printer? Not their problem until you're fully on their stack.
So you DIY. Three hours googling 'Outlook 0x8004210B error' instead of selling to customers. The browser tab graveyard is now your help desk. Your password is the same one you used in 2019 because you can't remember a new one. The backup you 'set up' two years ago hasn't actually run since the laptop replacement. One ransomware email away from a really bad week.
Splashtop on your computer. I see your screen in seconds.
Software-only, remote-only. I install Splashtop Business on whatever you already own — Mac, Windows 10/11, Ubuntu, it all works. When something breaks you click one icon, I see your screen and move your mouse, most things are fixed inside fifteen minutes. No hardware shipped, no field tech driving across town, no 'can you describe what you're seeing' for forty minutes.
Same operator who shipped SharonFronk.com — custom MLS integration, AI chat, live CRM dashboard — is the one answering when your printer driver decides to quit. I built your stack. I know your tools. I'm not handing you off to a Tier 1 script reader in another time zone.
Same-business-day SLA on the Growth tier ($599/mo). Operate tier ($999/mo) gets you full security hardening, automated patch management, six hours of remote support a month, and a text-only emergency line for the moments when your point-of-sale is down and customers are at the counter.
Splashtop, password managers, and a human who picks up.
- Splashtop on your own computer
- I install Splashtop Business on your Mac, PC, or Linux box — software only, no hardware shipped. When something breaks you click one icon, I see your screen and move your mouse, and most things are fixed in minutes instead of the half-day Geek Squad eats.
- Password manager rollout
- Proton Pass, Bitwarden, or 1Password — your choice. I migrate the sticky notes and the browser-saved chaos into one vault, set up autofill, and turn on MFA for the accounts that matter (bank, email, Stripe, Google Workspace). You stop reusing the same password for everything.
- Automated, encrypted backups
- Cloud-based backup with versioning so ransomware, a stolen laptop, or an accidental 'select all + delete' doesn't end your business. I configure Backblaze or equivalent, verify it's actually running monthly, and test a restore once a quarter.
- Patch management on autopilot
- Operate-tier clients get OS and app updates scheduled outside business hours — no more 'Windows wants to restart' mid-customer-call. Critical security patches install within 48 hours of release; everything else batches monthly so nothing breaks on a Tuesday morning.
- Security hardening for the real threats
- Firewall configured correctly (not the factory default), MFA on Google Workspace + Microsoft 365 + banking + Stripe, browser locked down with uBlock + privacy defaults, suspicious-email training for you and any employees. The basics that 80% of small-business hacks exploit.
- Email + phone + emergency line
- Email anytime, phone during business hours, and on Operate tier a text-only emergency number for point-of-sale down, can't-process-payments-right-now situations. The same person who built your stack is the one answering — no handoff to a Tier 1 script reader who needs you to repeat your account number three times.
Two tiers cover IT. Foundation is software-only.
Remote IT support comes bundled with the Growth and Operate tiers — Foundation is website-only. Same flat monthly fee regardless of whether you call me three times this month or zero. Add employee workstations at +$49/mo (Growth) or +$79/mo (Operate) per seat.
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Foundation
$299/mo · website + hosting only · no IT support included
- Custom Astro/Next.js website + hosting
- 1.5 hr/mo content edits
- Basic on-page SEO + analytics
- No remote IT, no Splashtop, no patching
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Growth
$599/mo · includes Splashtop + password manager + backups + 2 hr/mo support
- Everything in Foundation, plus:
- Splashtop installed on owner workstation
- Password manager rollout (Proton Pass, Bitwarden, or 1Password)
- Automated encrypted backups + same-business-day SLA
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Operate
$999/mo · adds full hardening + patch automation + 6 hr/mo + emergency line
- Everything in Growth, plus:
- Full security hardening (firewall, MFA, browser lockdown)
- Automated OS + app patch management
- Text-only emergency line + 6 hr/mo support
What you're actually wondering.
Why not just call Geek Squad or the local IT shop?
Geek Squad books you out three days and reads off a script. The local shop charges $150-200/hr, takes two weeks to schedule, and doesn't know your software because they didn't build it. I'm a flat monthly fee, see your screen in seconds via Splashtop, and I'm the same operator who built your site, your CRM, and your automation flows. One throat to choke.
What kind of things can you actually fix?
Printer won't talk to the new laptop. Outlook keeps crashing. QuickBooks update broke your invoice template. Wi-Fi is dropping every twenty minutes. You forgot the password to your accountant's portal again. Your screen looks weird and you don't know why. A real example: a Sharon Fronk-tier client had Chrome eating 14GB of RAM from an extension — fifteen minutes on Splashtop, fixed. Most things are like that.
What if my computer actually dies — can you ship me hardware?
No. I'm remote-only and I don't ship hardware. What I do: you order the replacement (I'll spec it — usually a $900 MacBook Air or a $700 Dell), it arrives at your door, you plug it in, I take over via Splashtop and rebuild your setup in an afternoon. Apps, logins, printer drivers, browser bookmarks, the whole environment. You're back to work the same day the box arrives.
Mac, Windows, or Linux — does it matter?
All three work. Splashtop runs on macOS, Windows 10/11, and Ubuntu/Fedora. I personally daily-drive a Mac and run Windows VMs for client work, so neither religion bothers me. If your team is mixed (which most are), I support all of it under one tier.
Can you cover my employees' computers too?
Yes — but it's priced per seat. Growth ($599/mo) covers the owner's machine. Each additional employee workstation is +$49/mo (Growth tier) or +$79/mo (Operate tier, with full hardening + patching). A typical 4-person shop lands around $750-900/mo all-in, which is half what a local MSP charges and you actually know the person fixing it.
What's OUT of scope — and what does same-business-day actually mean?
Out of scope: physical repairs (screen cracked, keyboard spilled on — that's an Apple Store run), network cabling, server-room work, anything requiring me to be in your office. Same-business-day means: ticket in before 2pm Eastern gets a fix or a real ETA before close of business that day. Emergencies (point-of-sale down, can't take customer payments) jump the queue — text the emergency line on Operate tier and I'm on within an hour during business hours.
Your tech, handled. Same-business-day, every day.
Tell me what's slowing you down — the dead printer, the password chaos, the laptop that takes four minutes to open Chrome. I'll scope a fit and quote a tier inside two business days.
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